One Simple Act Can Make Your Customers Love You

In early 2020, the Wall Street Journal ranked airlines from first to worst in customer service. Having read the ranking article,’s Chris Matyszczyk had an upcoming cross-country business trip and decided to fly the two airlines to see if he could tell the difference himself. Simply put, yes, he could. First, Chris flew from […]

Do This One Thing to Accomplish Your New Year’s Resolution

Nearly half of people make New Year’s Resolutions. That’s a good thing, as many people are eager to make improvements in their lives by committing to hopeful changes and creating good, new habits. Unfortunately, the vast majority of resolutions are broken, or forgotten about, by mid-February. The statistics say only half of resolutions get done. […]