Ok, that is a controversial headline. But it’s true. Hear me out. In the 1990s I was a junior executive at a company that sponsored a major conference. I was a key planner and facilitator, so I was compelled to go. Problem was, the day before I was scheduled to depart, I got sick. Common cold I thought, but it…
In early 2020, the Wall Street Journal ranked airlines from first to worst in customer service. Having read the ranking article, Inc.com’s Chris Matyszczyk had an upcoming cross-country business trip and decided to fly the two airlines to see if he could tell the difference himself. Simply put, yes, he could. First, Chris flew from San Francisco to Miami on…
Nearly half of people make New Year’s Resolutions. That’s a good thing, as many people are eager to make improvements in their lives by committing to hopeful changes and creating good, new habits. Unfortunately, the vast majority of resolutions are broken, or forgotten about, by mid-February. The statistics say only half of resolutions get done. Which half do you want…
